Privacy policy

Effective Date: July 22, 2025

This Privacy Policy applies to SOUL FLORISTRY ("we", "us", "our"), a business registered and operating under the laws of Singapore, and governs how we collect, use, disclose, and manage your personal data in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA"). By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Collection of Personal Data We may collect personal data about you through various means including, but not limited to, when you:

• Browse or use our website;

• Register an account;

• Make a purchase or place an order;

• Subscribe to our newsletter or marketing communications;

• Interact with us through email, phone, or social media;

• Participate in our promotions or surveys.

Examples of personal data we may collect include:

• Name

• Email address

• Billing and shipping addresses

• Contact number

• Payment and transaction details

• User preferences and account information

• IP address and device/browser details

1. Use of Personal Data We collect and use your personal data for the following purposes:

• To provide and fulfill our services and products

• To process orders and payments

• To deliver your purchases and manage logistics

• To personalize your shopping experience

• To manage your account and respond to your enquiries

• To improve our website and services

• To comply with legal obligations and protect our legal rights

• To send promotional materials, subject to your consent

1. Disclosure of Personal Data We may disclose your personal data to the following third parties:

• Shopify and related service providers for ecommerce functionality

• Payment processors and logistics partners

• Marketing and advertising partners

• Legal and regulatory authorities where required

• Any third party with your consent or as permitted by law

1. Data Protection and Retention We implement appropriate administrative, technical, and physical safeguards to protect your personal data. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your personal data will be retained for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, regulatory, tax, or accounting requirements.

1. Your Rights Under the PDPA, you have rights to:

• Access your personal data

• Correct inaccuracies

• Withdraw consent to the use of your data

• Request deletion of your data, subject to legal obligations

To exercise your rights, please contact us at the details provided below.

1. Cookies and Tracking Technologies Our website may use cookies or similar technologies to enhance your experience. You may configure your browser settings to reject cookies but doing so may limit the functionality of the site.

2. International Transfers If your data is transferred outside Singapore, we will ensure that such transfers comply with the PDPA and that adequate protection is provided.

3. Changes to this Policy We may amend this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

4. Contact Us For any queries or concerns about this Privacy Policy or your personal data, you may contact us at: Email: soulfloristry@yahoo.com